Cancellation Policy

60 days or more prior to departure: 40% refund of the total you paid.
59 days to 0 days before departure: no refund.

Reschedule

You can reschedule up to 65 days before your trip (for shared trips).

Emergency

If an emergency, force majeure, riot, bad weather, government regulations or another event outside our and the operator’s control means the ship cannot sail at that time, then you have the following options:

Reschedule your trip date.
Get a 70% refund.

If we or the operator cancel

If we or the operator cancel your booking for any other reason, for example because the boat is no longer available, you choose: a comparable boat, another date, or a full (100%) refund of what you paid.

Refunds

We pay every refund within 14 days of the day you cancel or the day we confirm the refund to you, in IDR to the account you paid from unless we agree another account with you.

See also our Payment Policy and Terms & Conditions.